Seller's Guide

LiQD Board Games operates a market where you can sell your board games directly to buyers around the US. We want to make sure that you and your buyers have a positive experience on LiQD Board Games. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By adding items to your LiQD Board Games Sell List, you’re agreeing to this policy and our Terms of Use.

1. What is Sold on LiQD Board Games
2. What Cannot be Sold on LiQD Board Games
3. Representing Yourself, Your Shop, and Your Listings Honestly
4. Creating and Uploading Content
5. Building a Positive Reputation Through our Reviews System
6. Providing Great Customer Service
7. Responding to Requests for Cancellations, Returns, and Exchanges

1. What is Sold on LiQD Board Games

LiQD Board Games is a unique market. Buyers come here to purchase new and used games that they might not find anywhere else or at a better price.

Fees and Commissions:

LiQD Board Games does not charge any listing fees. But we do charge the seller a commission on the selling price of the item. For details on our commission schedule, please contact us.

Selling an Item:

To list a game for sale, simply add it to your Sell List from your Collection. NOTE: Adding a game to your Sell List is a commitment to complete a sale. Excessive adding and removing items to / from your Sell List may negatively impact your seller rating.

Condition:

When adding items to your Sell List, please be as accurate as possible when assigning a condition to your game:

Certifying Shipping Dimensions:

After a buyer initates a purchase for one of the items on your Sell List, you will be asked to certify your shipping dimensions and package weight. Accuracy is critical as it your box dimensions and weight have a direct impact on shipping costs. Here are some tips when selecting a box with which to ship your item

  1. Pick the smallest box possible that fits your game.
  2. Refer to the Amazon shipping package dimensions in the game details pane for your Sell List item to get a target size and weight.
  3. Use a postage scale to measure the weight of the final package.
  4. ULINE and the USPS are good sources for shipping boxes of more exact sizes, if you don't already have one.
  5. Accuracy of shipping dimensions and weight really is crtitical, as using an oversized box may result in higher-than expected shipping costs that may directly result in the buyer cancelling the transaction. In addition, if you undercalculate shipping dinemsions and/or weight and as a result the postage paid by the buyer is not enough to cover the full shipping costs, you will be responsible for paying the differenece, your user rating will be affected, and the buyer will not be happy.

2. What Cannot be Sold on LiQD Board Games

Even if they otherwise meet criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on LiQD Board Games.

Keep in mind that members may flag listings that appear to violate our policies for LiQD Board Games's review.

LiQD Board Games may remove any listings that violate our policies. LiQD Board Games may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding LiQD Board Games fees in your PayPal account.

3. Representing Yourself, Your Shop, and Your Listings Honestly

At LiQD Board Games, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

By selling on LiQD Board Games, you agree that you will:

  1. Provide honest, accurate information in your User Profile.
  2. Accurately represent your items in your Sell List. If you are not selling a New In Shrink game, accurately describe the game's condition - making specific note about box condition, any missing pieces, if the original insert is included, if any extra's are included, etc. The more buyers know exactly what they are purchasing the more smoothely the transaction will be.
  3. Not engage in fee avoidance.
  4. Not create duplicate logins to attempt to gain more visibility for your items.
  5. Not coordinate pricing with other sellers.
  6. Not coordinate with buyers whom you've found via LiQD Board Games to execute transactions outside of LiQD Board Games - in person or otherwise.

5. Creating and Uploading Content

As a member of LiQD Board Games, you have the opportunity to create and upload a variety of content, like Collection Items, Sell List listings, text, etc. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

6. Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on LiQD Board Games. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s expected delivery date. The estimated delivery date is the shipping date + shipping time. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Violate our Anti-Discrimination Policy;
  4. Contain advertising or spam;
  5. Be about things outside the seller’s control, such as a shipping carrier, LiQD Board Games or a third party; or
  6. Undermine the integrity of the Reviews system.

Extortion

Extortion is not allowed on LiQD Board Games. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on LiQD Board Games. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review.

Shilling

Shilling is strictly prohibited on LiQD Board Games. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the seller’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.

7. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on LiQD Board Games, you agree to:

  1. Print shipping labels and ship packages in a timely fashion. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.
  2. Resolve disagreements or disputes a buyer in a timely fashion. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team will work with you and the buyer through our support system.
  3. If you are unable to complete an order, you must notify LiQD Board Games Support Team to cancel the order.

8. Responding to Requests for Cancellations, Returns, and Exchanges

Cancellations

If you are unable to complete a transaction, you must notify the LiQD Board Games Support Team to cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

You may cancel a transaction under the following circumstances:

  1. The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
  2. Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
  3. You have decided to refuse service to the buyer and are complying with our Anti-Discrimination Policy. If the buyer has already paid, you must also issue a full refund, including shipping.
  4. The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item, including shipping.
  5. Both you and the buyer agreed that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item, including shipping

LiQD Board Games’s Support System

Although LiQD Board Games is not directly involved in a transaction between a buyer and a seller, we provide a support system in the unlikely event a purchase from a seller does not go as expected.

We ask buyers to contact LiQD Board Games Support Team who will wotk with the seller in an attempt to resolve any outstanding issues related to a transaction.

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within seven days or the time frame noted by LiQD Board Games in the case. LiQD Board Games reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using LiQD Board Games’s Support System, you understand that under LiQD Board Games’s dispute resolution procedures, LiQD Board Games may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:

Non-Delivery

A non-delivery occurs when a buyer places an order and submits payment, but does not receive the item. The following are examples of non-delivery cases:

  1. An item was never sent.
  2. An item was not sent to the address provided on LiQD Board Games.
  3. There is no proof that the item was shipped to the buyer’s address.

Not as Described

An item is not as described if it is materially different from your listing description. The following are examples of not as described cases:

  1. The item received is a different version / edition from that described in the seller's listing.
  2. You failed to disclose the fact that an item is damaged or is missing parts.
  3. A buyer purchased three items but only received two.
  4. The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. You did not ship the item(s) within a reasonable time (i.e. within approximately 7 calendar days) from the buyer's confirmation of purchase.

If LiQD Board Games determines that an item is not as described, you will be required to refund the original shipping and return shipping, in addition to the cost of the item.

Ineligible Transactions

Some disputes don’t qualify for LiQD Board Games’s case system. These include:

  1. Items that have been purchased in person.
  2. Transactions where payment is not made through PayPal.
  3. Items that are returned without a return agreement.
  4. Items that have been altered, used, worn, or washed after receiving them.
  5. Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.
  6. Items that are received after the agreed-upon delivery date due to shipping delays.
  7. Cost of shipping disputes.